Effective Date: 1st September 2025
Parkway Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and our FASTag services.
1. Information We Collect
We may collect personal information from you in a variety of ways, including:
- Personal Data: Name, address, email address, phone number, and other KYC (Know Your Customer) details as required by government regulations for FASTag issuance.
- Vehicle Information: Vehicle registration number, vehicle class, and a copy of the Registration Certificate (RC).
- Transactional Data: Details about FASTag recharges, toll payments, and account balance.
- Usage Data: Information your browser sends whenever you visit our website, such as your computer's IP address, browser type, and pages visited.
2. How We Use Your Information
We use the information we collect to:
- Process your FASTag application and issue the tag.
- Manage your account, including recharges and toll deductions.
- Provide customer support and respond to your inquiries.
- Communicate important service updates and promotional offers.
- Comply with legal and regulatory obligations as mandated by NHAI and other authorities.
- Improve our website and services.
3. Information Sharing
We do not sell your personal information. We may share your information with third parties only in the following situations:
- With partner banks and financial institutions for FASTag issuance and processing.
- With government and regulatory bodies (like NHAI) as required by law.
- With service providers who perform services on our behalf, under strict confidentiality agreements.
4. Data Security
We implement administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure.
5. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at Jaikrishnan@parkwaysolutions.in or call us at +91 76763 14494.
